• Pricing

  • Service Call vs FLAT RATE

    The most common phone call question we get at Lafayette Appliance Repair is, “Can I get an estimate on a repair,” and “How much will it cost?”  The simple answer to that is — we can’t quote a price without knowing the problem.  We can’t know the problem without an on-site diagnosis — SO, here’s how we work:  When you initially call, we’ll ask you a series of questions to attempt to pre-diagnose the problem as much as possible.  This is our livelihood and many problems are well known to us.  MOST of the time we can cost-effectively repair your appliance.  If so, we’d use a FLAT RATE price model which is simply a package price.  Here’s an example:  Let’s say your dryer quit working.  You call us, tell us the problem and when we arrive, we confirm and determine the problem can be quickly and cost-effectively repaired.  We’ll give you the quote for repair, which includes service call, parts, labor, sales tax and warranty.

    If you decide to not repair the appliance, our service call rate is $48.50* which covers our time, travel and cost of doing business.  Ultimately, it’s our goal to repair your appliance and not have to charge you a service call fee.

    Is the Appliance Worth Repairing?

    When it comes to assessing your appliance problems, Lafayette Appliance Repair is your advocate!  We have a well-known reputation of telling our customers up front if we think their appliance is worth repairing.  This protects you from situations where the appliance is older, where repair part costs exceed the value of your appliance, or where the quality of the appliance simply isn’t worth the investment based on repair costs.  Periodically, we encounter situations based on the appliance’s condition and age, where repairs could be very expensive, where parts are obsolete or where there’s an extended wait time for parts due to factory back-orders.

     Proven Customer-Focused

    Lafayette Appliance Repair is an independent, family owned, locally-owned business.  We formed Lafayette Appliance Repair from the ground up on the principles of honesty, integrity and value.  When you call, you’ll ALWAYS speak to a TECHNICIAN, not a receptionist.  In providing high-quality, low-cost repair, Lafayette Appliance Repair has a proven reputation for customer service excellence – just check out our reviews. This is a two-fold “win-win” in that it’s good for your bottom-line and it’s good for our business. Honesty, integrity and value are our objectives and business adjectives. We GUARANTEE all three! We’ll never try to hook you into a “service contract” or a nickle-and-dime repair fee and we’ll NEVER, EVER put parts on your unit that you don’t need. Sadly, we’ve seen this done here in Lafayette too many times.

    Best Price Guarantee!

    In an apples-to-apples comparison, Lafayette Appliance Repair’s prices will ALWAYS beat our competitors – HANDS DOWN! Again, please check out our reviews and what others are saying about us on Facebook, Angie’s List, Google +, etc.

    Call or Text today – 765-491-3487

    * Areas outside Lafayette may incur an additional zone fee, depending on the location.  Labor-intensive diagnosis will incur a service charge including removing/reinstalling wall ovens, removing/reinstalling dishwashers from enclosures, extensive disassembly or re-assembly of the appliance, un-stacking/restacking stacked units, re-installing the appliance if previously uninstalled by customer, removing clothing and other items blocking accessibility to the appliance, etc.