• Fix or Nix?

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    Fix or Nix?

    Fix or Nix? When your appliance breaks down, WHAT DO YOU DO? Should you buy new or do you have your existing appliance repaired? We call this a “fix or nix” situation. Relax! We’re 5-star recommended by our customers because we consistently provide high-quality service and we’re known for giving customers a straight-up, cost-based opinion whether repair is wise or not.

    For example, who wants to spend $300 for a dishwasher repair when the dishwasher is ten years old and only cost $475 new? Our approach is this — if the repair cost exceeds 50% or more of the value of the appliance, depending on its age and overall condition, it may be time to look for a replacement. And when you’re in the market for a replacement, here are a few tidbits:

    1) DON’T BUY USED APPLIANCES ! If you can avoid it, don’t do it! Sure, that Craigslist special is really cheap. There’s a reason for that. Many used appliances are band-aided together and while they may work for a little while, odds are against long-term service reliability. We’re not against re-commissioning a gently-used appliance, but bear in mind that there are people out there who’ve made a business of buying, repairing and re-selling older appliances which have broken but have been repaired. Once upon a time, appliances were built much better than they are today. Sadly, those days are gone. And here’s the kicker: 9 out of 10 times, the post-purchase appliance repair coupled with the used appliance purchase cost EQUALLED OR EXCEEDED the price of a new appliance! You don’t need that!

    2) Before you buy new, DO YOUR HOMEWORK! Match the size of the appliance with what you need, NOT JUST PRICE! Check out what actual owners are saying about the appliance you’re interested in purchasing.  Be careful when reading so-called consumer advocate reviews.  We’ve seen plenty which were simply dead wrong.  Remember, they’re not technicians.

    3) While extended warranties are typically not a good investment because of their cost, today’s repairs costs can get into the hundreds of dollars. Again, do your homework before you head to the appliance store because your appliance salesman WILL try to sell you an extended warranty. You typically don’t have to make a decision right away. Find out which company administers the warranty and do some homework on that company. You’ll find a lot of questionable practices with TPA (third-party administration) warranty companies. These practices include you having to pay for your repair up front, and then you get reimbursed days or weeks later; having to wait several days into weeks before a tech will show up; once the tech does show up, it’s not uncommon to have to wait again for the part to arrive. For us, the negative is having to fill out myriad forms and fields in a certain way and in a certain context. We have to expect periodic audits on our document submission and we have to wait to get paid. As such, we don’t do warranty work for all the previously-mentioned reasons.

    If you’ve made it this far, also bear in mind that the actual technician working on your waranteed appliance comes from a subcontracted firm which typically is the low-bidder. This virtually guarantees you’re not going to get the best in customer service as your job isn’t priority to them. Frankly, in our opinion, warranties are a money-making racket and we’re not interested in that, so no, we don’t do warranty work.  We work directly for you, the customer!

    4) Don’t believe everything your salesman says. If it sounds too good to be true, it is. Get it backed up in writing, and remember – Caveat Emptor!

    Lafayette Appliance Repair is a locally-owned and grown, customer-centric repair service. We live here and we serve here. Our focus is exceptional service along with radically-affordable repair. Please check out our 5-star reviews and testimonials here and on Angie’s List, Google+, Facebook, etc.

    Thanks for your time!